Check-in on the day
Marking people off at the door, from a phone, without a printed list.
Quick answers
5 questions · click to openDo I need an app?
No. Check-in runs in the browser, so any phone works. Log in on the door device before people start arriving rather than while there's a queue.
How do I find someone quickly?
Type their name or email into the search box at the top. If they scanned or quoted a ticket code, you can switch to code entry instead — but searching is faster when someone is standing in front of you.
What if someone turns up who never RSVPd?
Add them on the spot. The same search box that finds people also adds walk-ins — search their name, and if they are not there you can create them with a first name, last name, email and mobile, then check them straight in.
What happens if two people check the same person in?
Cobber flags the duplicate rather than silently double-counting, so your headcount stays honest.
Does check-in tell us anything afterwards?
Yes, and it's the most undervalued data you'll collect. Who actually turned up is a much stronger signal than who said they would.
Check-in exists so you know who actually came, not just who said they would. That distinction is worth more than it sounds: attendance is the strongest signal of commitment you can collect, and it’s the list you want when you’re looking for volunteers, committee members or candidates.
Before the doors open
- Log in on the door device first. Not while there’s a queue.
- Brief whoever’s on the door on searching by name — it’s faster than hunting for a ticket code.
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Open the event and go to check-in
The screen shows a running count of who has arrived, a single search box, and the Expected & checked in list underneath with everyone's ticket code and ticket type.
The check-in screen on a phone, with the running count and the attendee list. -
Find the person
Type a name or email into Find or add anyone. If they scanned a ticket or can quote a code, Scan ticket codes instead switches to code entry.
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Check them in
One tap on Check In. If someone has already been checked in, Cobber tells you rather than counting them twice.
Walk-ups
People who turn up without registering are usually the ones worth capturing — they came on a friend’s word.
The search box does double duty: it finds people who RSVPd and adds people who didn’t. Search for their name, and if nobody matches you can create them there and then with a first name, last name, email and mobile, and check them in without leaving the screen.
Thirty seconds at the door beats trying to reconstruct a name from memory a week later — and a walk-in captured properly is a supporter you can email tomorrow.
After the event
Attendance sits on the person’s record. Use it:
- Email everyone who came while it’s fresh, with the next thing to do.
- Ring the ones who seemed keen. A call campaign built from attendees is the warmest list you’ll ever work.
- Notice who RSVPd and didn’t come. That’s not a failure — it’s a group worth a different kind of follow-up.