Team Health
See which local groups are busy, who on your team is getting the work done, and where support is needed.
Quick answers
7 questions · click to openWhere do I see how the team is going?
Team Health, from the dashboard. It shows branch activity, a shout-out of the most active people, and which groups need a check-in.
Who shows up in Most Active Teammate?
The five people in your reach who did the most real work in the period you picked — calls, texts, one-to-one emails, welcoming new members, tasks and check-ins. Bulk email campaigns do not count. Time spent logged in does not count.
Why do I see different names than a colleague?
The list follows your division access. A national role sees the whole organisation; a state role sees that state; a local role sees their own group.
Can I change the dates?
Yes. Use Last 30 days, Last 90 days, Last 12 months, or Custom… at the top of the page. Every figure on the page, including Most Active Teammate and Team Member Activity, follows that period.
What counts as work?
Calls logged, text campaigns sent, one-to-one emails logged on a person, new members welcomed, tasks completed, event check-ins, other contacts logged and people added. Bulk email campaigns and sitting on the dashboard do not.
Do emails count on Most Active Teammate?
Emails you log on one person (contact type Email) do. Pressing Send on a bulk campaign does not.
How many of those contacts were phone calls?
On Team Member Activity, the line under each person's contacts figure splits them into phone, email, in person, text, video and other. Breakdown on the right turns that into a table. Phone includes logged calls and phone-bank calls. Event check-ins are not in this number.
Team Health is the page for noticing who is getting the work done — and who might need a hand — without opening ten other screens.
Open it from the dashboard. The figures always follow the period at the top of the page: Last 30 days, Last 90 days, Last 12 months, or a custom range.
Most Active Teammate
This is the shout-out. It lists up to five control-panel users, ranked by the work they actually did in the selected period:
- Calls (including phone-bank calls)
- Text messages sent
- One-to-one emails logged on a person (contact type Email)
- New members welcomed
- Tasks completed, event check-ins, other contacts logged and people added
Sending a bulk email campaign does not count — that is one Send click, not one-to-one work. An email you logged against one person does count.
A login, or time spent looking around the dashboard, does not count. If nobody in your reach did any of that work in the period, the card says so.
Who you can see depends on your role. A national role sees the whole organisation; a state role sees people with a role in that state and its local groups; a local role sees their own group. Two people looking at the same page can therefore have a different top five — that is the access model working, not a bug.
Team Member Activity
A local-only role also sees Team Member Activity: everyone on that team, with contacts logged, tasks completed, and when they were last active.
The contacts figure is every 1:1 contact they logged in the period — phone calls, emails, in-person conversations, texts, video calls, and anything marked other — plus phone-bank calls. Mass emails, text campaigns, and door check-ins at events are not included here.
Under the number you’ll see the mix when there is one, for example 8 phone · 3 email. Breakdown on the right of the heading switches the cards to a table with one column per type, so you can see who made the calls.
Branches
If your role is at state or national level you also see Branch Performance: contacts, tasks, overdue work, new members and a health label for each local group you can reach. Top Performers and Branches Needing Support sit under that table.
A local-only role sees their own group’s overview and the people on that team, instead of the full branch table.